Utilize a combination of product knowledge, knowledge of K 12 business processes and professional consulting skills to ensure a quality customer experience. Participate in the creation, maintenance and execution of consistent implementation processes and methodologies. Conduct on site policy and procedure meetings, including site observations of current product specific p

Utilize a combination of product knowledge, knowledge of K 12 business processes and professional consulting skills to ensure a quality customer experience. Participate in the creation, maintenance and execution of consistent implementation processes and methodologies. Conduct on site policy and procedure meetings, including site observations of current product specific p

Utilize a combination of product knowledge, knowledge of K 12 business processes and professional consulting skills to ensure a quality customer experience. Participate in the creation, maintenance and execution of consistent implementation processes and methodologies. Conduct on site policy and procedure meetings, including site observations of current product specific p

Learn and understand the fundamentals, premium products, and advanced features of using Infinite Campus Perform software product training on location, at customer sites or via the Web Assist with planning and managing the design of training materials and programs Executes and oversees training plans Responsible for communication with customers and internal departments for

Learn and understand the fundamentals, premium products, and advanced features of using Infinite Campus Perform software product training on location, at customer sites or via the Web Assist with planning and managing the design of training materials and programs Executes and oversees training plans Responsible for communication with customers and internal departments for

Learn and understand the fundamentals, premium products, and advanced features of using Infinite Campus Perform software product training on location, at customer sites or via the Web Assist with planning and managing the design of training materials and programs Executes and oversees training plans Responsible for communication with customers and internal departments for

The State Reporting Success Specialist plays a pivotal role in the overall success of customers and the Campus Support team, ensuring customer satisfaction with state reporting. This role primarily involves educating district support contacts, addressing inquiries, troubleshooting complex state reporting issues, and providing mentorship within the team. The State Reportin

The State Reporting Success Specialist plays a pivotal role in the overall success of customers and the Campus Support team, ensuring customer satisfaction with state reporting. This role primarily involves educating district support contacts, addressing inquiries, troubleshooting complex state reporting issues, and providing mentorship within the team. The Localization C

Manages and prioritizes the team's backlog for their product Translates Product Manager's vision and strategy into stories for a development team Understands the needs of their stakeholders and uses that understanding to break down and prioritize work Collaborates with Product Manager to make decisions on what goes into product Carries out product strategy withindepartmen

Staff Planning and Development Manage the recruitment, training, evaluation, guidance, discipline, and termination of Support Representatives and Advisors. Collaborate with the Manager of Support Services and HR to address personnel matters. Training and Development Design and deliver comprehensive training programs tailored to equip support team members with the requisit

Assist in development of content strategy. Identify processes and opportunities for developing and implementing a comprehensive content strategy Collaborate on content governance work with other teams to develop standards for content governance and management Ensure quality of output establish and enforce content standards and guidelines to maintain high quality output Id

Create custom code to adhere to designs supporting customer requirements Research, investigate, and fix a wide range of technical issues related to customer projects Importing customer data from a variety of formats and third party systems into the Infinite Campus application Analyzing customer data, prioritizing information, and resolving data conversion issues Scripting

Act as the main point of contact for customers with questions, requests, or troubleshooting problems relating to Infinite Campus software. Provide technical support via the telephone and electronic communications. Verify support contact credentials and account service level agreements. Assist the customer by resolving the incident, redirecting the call, or escalating. Dis

Follow department guidelines to perform data restores. Maintain scripts and best practices for customer facing data services. Troubleshoot the Infinite Campus database and understand cloud hosted infrastructure. Collaborate with other team members to promptly meet the needs of customers and/or peers. Prioritize, communicate, document, and involve all parties impacted. App

Communicate regularly with internal stakeholders regarding project progress and issue escalation. Participate in the evolution/implementation of product development processes and tools. Facilitate agile planning, estimation and communication. Recognize technical problems or design flaws and recommend preventive or corrective action. Identify and implement ways to reuse co