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The Associate has responsibilities to Proficiently and consistently resolve basic issues for all solutions within their solution group Quickly identify when issues are more complex and gather appropriate information to triage to senior personnel to resolve Author, edit and publish quality Knowledgebase content to improve customer self service resources Accurately capture case notes, document activ
Posted 1 day ago
The Associate has responsibilities to Proficiently and consistently resolve basic issues for all solutions within their solution group Quickly identify when issues are more complex and gather appropriate information to triage to senior personnel to resolve Author, edit and publish quality Knowledgebase content to improve customer self service resources Accurately capture case notes, document activ
Posted 1 day ago
About Blackbaud At Blackbaud, we're here to help good take over. We lead uniquely at the intersection point of technology and social good, providing cloud software, services, expertise, and data intelligence that empowers and connects people to drive impact for social good. We serve the entire social good community, which includes nonprofits, higher education institutions, K 12 schools, healthcare
Posted 1 day ago
Works closely with Manager, Web Platforms on Digital Marketing team to examine stakeholder requests to actively scope and size projects in terms of milestones, deliverable, and resource needed. Gathers business and marketing requirements from stakeholders and converts into technical documentation. Assesses impact of projects and initiatives on existing processes and determines areas to optimize ac
Posted 1 day ago
Blackbaud
- Austin, TX / Charleston, SC
About Blackbaud At Blackbaud, we're here to help good take over. We lead uniquely at the intersection point of technology and social good, providing cloud software, services, expertise, and data intelligence that empowers and connects people to drive impact for social good. We serve the entire social good community, which includes nonprofits, higher education institutions, K 12 schools, healthcare
Posted 1 day ago
Sourcing and generating new leads Maintaining markets insights to assist in lead generation and on going sales communication Performing early stages of the sales process Providing recurring sales reports, summaries, and suggested actions Salesforce administration Provide initial and follow up communication with prospects Support with demo site testing and setup Participate in exploration calls and
Posted 1 day ago
Include Actively participating in the overall support for over 100 clients, providing support via email, phone and live chat. Replying to and resolving inquires within standard service level agreements. Providing stellar support to our end users (Employees of our clients). Becoming proficient in the CSRConnect Platform and becoming familiar with our clients' guidelines. Assisting the Program Servi
Posted 1 day ago
About Blackbaud At Blackbaud, we're here to help good take over. We lead uniquely at the intersection point of technology and social good, providing cloud software, services, expertise, and data intelligence that empowers and connects people to drive impact for social good. We serve the entire social good community, which includes nonprofits, higher education institutions, K 12 schools, healthcare
Posted 1 day ago
About Blackbaud At Blackbaud, we're here to help good take over. We lead uniquely at the intersection point of technology and social good, providing cloud software, services, expertise, and data intelligence that empowers and connects people to drive impact for social good. We serve the entire social good community, which includes nonprofits, higher education institutions, K 12 schools, healthcare
Posted 1 day ago
Blackbaud
- Charleston, SC / New York, NY / Austin, TX / 2 more...
About Blackbaud At Blackbaud, we're here to help good take over. We lead uniquely at the intersection point of technology and social good, providing cloud software, services, expertise, and data intelligence that empowers and connects people to drive impact for social good. We serve the entire social good community, which includes nonprofits, higher education institutions, K 12 schools, healthcare
Posted 1 day ago
As a part of Customer Support, the Team Lead is assigned a team of twelve Support agents, who are dedicated to the task of quickly triaging, resolving, or escalating incidents to the next level of Support. Team Leads are expected to mentor and coach their team, conduct performance reviews, hold career discussions, and work incoming volume as needed. Team Leads will also ensure their team members a
Posted 1 day ago
Build strong personal and professional relationships with prospects and clients Lead product demonstrations both virtually and in person Represent YourCause's people, culture, and values in the market Contribute to the overall sales strategy Support product and market development Build and maintain a pipeline of qualified opportunities that you can convert to closed sales Create and negotiate pric
Posted 1 day ago
About Blackbaud At Blackbaud, we're here to help good take over. We lead uniquely at the intersection point of technology and social good, providing cloud software, services, expertise, and data intelligence that empowers and connects people to drive impact for social good. We serve the entire social good community, which includes nonprofits, higher education institutions, K 12 schools, healthcare
Posted 1 day ago
About Blackbaud At Blackbaud, we're here to help good take over. We lead uniquely at the intersection point of technology and social good, providing cloud software, services, expertise, and data intelligence that empowers and connects people to drive impact for social good. We serve the entire social good community, which includes nonprofits, higher education institutions, K 12 schools, healthcare
Posted 1 day ago
About Blackbaud At Blackbaud, we're here to help good take over. We lead uniquely at the intersection point of technology and social good, providing cloud software, services, expertise, and data intelligence that empowers and connects people to drive impact for social good. We serve the entire social good community, which includes nonprofits, higher education institutions, K 12 schools, healthcare
Posted 1 day ago
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