Essential Functions:

• Provides administrative support to include answering telephone, replying to email messages, and handing inquiries and providing information to customer callers
• Requires accurate data entry of daily labor hours to ensure timely work order and payroll processing
• Maintains consistent, accurate, and timely coordination of information/paperwork flow to ensure that the department operates efficiently
• Generates all purchase orders and validates timely entry into work order systems
• Maintains department daily/monthly/quarterly reports such as; fuel log, MSHA, etc.
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Requires regular and punctual employee attendance
• Performs other duties as assigned

Knowledge, Skills, and Abilities:

• Working knowledge of computers and multi-line phone systems
• Knowledge of basic office practices, procedures, and processes
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
• Excellent verbal, written, and communication skills
• Exceptional customer service skills
• Excellent interpersonal skills to establish working relationships with multiple departments and various levels of the organization
• Time management and time-critical prioritization skills
• Ability to work on multiple projects and deal effectively with employees, team members, and management
• Self-starter and ability to work independently
• Ability to operate office machines and computers
• Understand written sentences and paragraphs in work-related documents
• Ability to effectively present information and respond to questions from a group of managers, coworkers, customers (internal and external), or the general public

Education and Experience:

• Up to three years of work-related skill, knowledge, or experience is preferred
• High School diploma or equivalent required

Supervisory Responsibilities:

• None

Travel:

• Travel is not expected for this position

Physical Requirements:

• This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.
• This role frequently communicates with others and must be able to exchange accurate information in these situations
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines
• Occasionally moves or transports items weighing up to 5 lbs.

Work Environment:

• This job is generally performed in a professional office environment
• Frequently works at a fast pace with unscheduled interruptions

Disclaimer: Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.