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Job Facts:

This is an exciting time to join Roche Support Network. If you are passionate for problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring. Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

The Opportunity:

The Roche Support Network group is dedicated to providing exceptional support to customers. They serve as the primary liaison and customer representative throughout the implementation, correlation of Roche solutions, and ongoing clinical application support. Their responsibilities include planning and coordinating implementation, providing customized customer training, and resolving issues that may arise throughout the solution's life cycle. They act as advisors, analyzing customer needs, driving efficiencies, and problem-solving independently. Additionally, they identify opportunities for new system consumables to increase sales revenue. This role requires advanced knowledge, specific training, and certification, with the ability to adapt to complex requirements and engage in marketing or product development initiatives.

The group also takes on project management responsibilities and conducts business process reviews. They are highly knowledgeable in a particular area, system, or equipment related to technologically advanced instruments and scientific applications. Their expertise allows them to provide in-depth on-site advisory support, tailored to meet individual customer needs based on an assessment of their personnel, organizational structure, workflow, and equipment capabilities. They actively contribute to maintaining and improving the quality system, ensuring the achievement of quality objectives through their daily actions. Overall, the Roche Support Network group plays a critical role in delivering industry-defining support and driving customer satisfaction.

Territory:Columbia, SC

Travel requirements:75%

Who you are:

• Associate's degree in Medical Technology, Information Technology, Computer Science or Clinical Laboratory Sciences
• 3 years of previous experience in a clinical laboratory or IT in a clinical lab environment
• Ability to learn Roche solutions (i.e. chemistry, immunology, molecular, life sciences, IT solutions), and stay current with industry trends.
• Effective written/verbal communication skills as well as project management experience
• Effective customer consultative skills which includes advanced scientific knowledge and analysis, exceptional customer engagement, and fostering of strong customer relationships.
• Can work as a field based individual contributor with independence and autonomy

This is a remote field based position.

Relocation is not available for this position.

The expected salary range for this position based on the primary location of South Carolina is 63,800 and 118,400. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. This position is eligible to earn incentive compensation that is calculated and paid in accordance with the applicable Incentive Compensation Plan for the role. This position also qualifies for the benefits detailed at the link provided below.

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form .