Job Overview: To ensure that staff of the housekeeping department cleans and maintains guest rooms and public spaces in accordance with client/guest expectations and standards of product and service.
Responsibilities and Duties:
* Oversees staff of Housekeeping Supervisors, House-Persons, and Room Attendants by conducting daily and monthly meetings, inspecting staff work and giving guidance so that deficiencies are corrected, and standards are met.
* Interviews, hires and trains room attendants in the procedures and techniques. Training includes detailed instruction on use of chemicals for different surfaces and procedures to report repairs to engineering.
* Arranges staff work schedules, determining days off, ensuring staffing levels are based on occupancy and/or any current or anticipated projects. Submits payroll records, correcting errors to ensure pay is on time.
* Maintains and reviews computerized records for budgeting and forecasting of department expenses as well as inspection scores for housekeepers.
* Maintains inventories of amenities, chemical and other supplies to ensure items are in stock and reorders in timely manner.
* Coaches, counsels and disciplines staff, when appropriate, to ensure standards are met and assigns staff to additional training when needed.
* Reviews current standards and introduces hotel-wide changes such as those affecting amenity set-ups to ensure hotel is in compliance.
* Coordinates with laundry to ensure room linen is picked up and delivered to meet guest room needs.
* Consults with outside contractors regarding rehabbing or general maintenance of public and guest room areas.
* Performs other related duties as assigned.
Specific Job Knowledge and Skills:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

* Ability to read and write basic English in order to complete necessary reports and understand information from hotel, regional or corporate offices.
* Ability to communicate effectively and pleasantly with guests and staff as is necessary to effectively run the department.
* Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs.
* Ability to move throughout building, bend, stoop and reach to assist other staff members complete their individual tasks if situation demands.
Other Expectations:
* Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
* Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. This includes nights, weekends and/or holidays.
* All employees must maintain a neat, clean and well-groomed appearance (specific standards available).
* Employee is always required to take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties.
* Complies with health and safety rules, regulations and procedures to maintain a safe environment.

Working Conditions:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:
Exerting up to 10 pounds of force occasionally (occasionally: activity or condition exists up to 1/3 of the time), and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time), to lift, carry, push, or pull, or otherwise move objects. Walking or standing frequently while inspecting rooms.
Environmental Conditions:
Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75 percent or more of the time inside.
Qualifications:
* Bachelor's degree preferred or any other combination of education and experience that provides the required knowledge, skills and abilities.
* Ability to obtain any government required licenses or certificates.
* Minimum 3 years supervisory experience in hotel industry. Previous hotel experience in rooms division preferably in hotels.
* Additional language ability preferred.

full time benefits: Benefits

We offer a comprehensive full-time benefits package consisting of medical, dental, vision, telemedicine, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accidental or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!