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Building Automation Service Support
St. Cloud, MN
Job Description
St. Cloud Refrigeration is proud to be family owned and operated for over 60 years! We are the Midwest’s leader in commercial refrigeration, HVAC, building automation, and food service design, installation, and maintenance. Family-owned and operated since 1957, SCR’s multiple divisions serve all of Minnesota, parts of Wisconsin, North Dakota, South Dakota, Iowa, and beyond. Our customer focus and commitment to quality are second to none!
At SCR, our employees are like family. We believe in providing opportunities for both personal and professional growth, based on the understanding that employee satisfaction directly impacts customer satisfaction. The result is the loyalty and longevity of employees who take great pride in their work, and a company our customers can count on.
Our Core Values
Perseverance / Integrity / Family / Stability / Competency
EEO/AA/M/F/Vets/Disabled
At SCR, our employees are like family. We believe in providing opportunities for both personal and professional growth, based on the understanding that employee satisfaction directly impacts customer satisfaction. The result is the loyalty and longevity of employees who take great pride in their work, and a company our customers can count on.
Our Core Values
Perseverance / Integrity / Family / Stability / Competency
Roles and Responsibilities
- Assume the role of first contact for Refrigeration/HVAC building automation service calls
- Assist technicians on-site with troubleshooting control systems
- Analyze after-hours (evening and weekend) alarm calls on the next working/business day
- Perform monthly controls checks for assigned customers; document as needed
- Maintain knowledge of controls contracts and provisions
- Team with service manager on controls training for technicians
- Assist customers on controls-related issues
- Assist after-hours dispatchers on training and support
- Maintain ownership of training all branches on use of iPads and mobile forms
- Work with service manager in updating service forms
- Establish remote communication for all accessible controls systems; document site information
- Train additional staff as needed
Additional Responsibilities
- Perform other duties as assigned by supervisor
- Assist parts team with questions/support as needed
- Create work orders and maintain communication with dispatchers
- Follow up on product loss/issue calls and breakdown system failures
Minimum Requirements
- Ability to assume an on-call rotation with controls department
- High School education or equivalent
- Computer skills with a working knowledge of network systems
- Exceptional customer service skills
- Strong organizational skills with the ability to multitask
- Excellent written and verbal communication skills
Preferred Skills
- Experience in HVAC/R systems
- Technical troubleshooting skills
- Experience in building automation systems
What's in it for You
- Health Insurance with company-match HSA
- Company-paid Dental, Life, and Short-term Disability insurance
- 401k/Profit sharing
- Vacation, Holiday, and Sick pay
- Being a valued & appreciated team member of a premier family-owned company
EEO/AA/M/F/Vets/Disabled
Job Summary
Company
Employment Term and Type
Regular, Full Time
Hours per Week
40-45
Work Hours (i.e. shift)
M-F 7am - 5pm; F 7am-4:30pm
Salary and Benefits
$32 - $37 per hour
Full company benefits, including health insurance with company HSA match; company-paid Dental, Life, and Short-term disability insurance; 401k/Profit Sharing; Vacation, Holiday, & Sick pay
Required Education
High School or Equivalent
Required Experience
2+ years
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