Lutheran Social Service MN is a dynamic social service organization serving children, youth and families, people with disabilities, older adults and military veterans. Trustworthiness is a value and strength shared by our employees and recognized by the communities we serve. We offer an ALIVE Workplace (Supportive, Positive and Fun) and careers that challenge, energize and rewards employees. Consider joining us!

Job Summary:

As an Administrative Specialist, you will perform front desk functions for the Metro offices and provide support for the State Center Mail Room and Print Shop.

Some of the job functions include:

• Answer main call center phone in a professional manner and direct calls appropriately.
• Respond to requests for information about program services.
• Greet clients and visitors; direct them to appropriate Lines of Service.
• Processing incoming mail, packages (US Mail, UPS, FedEx, DHL).
• Reserving conference rooms for internal/external groups; coordinate needs with maintenance and IT.
• Maintain and update phone list, front desk manual, and various front desk related documents.

Job Requirements:

• High School diploma (or equivalent GED).
• Two-year relevant experience (administrative office setting) strongly preferred.
• Typing skills are required.
• Business office and computer training received at a vocational school are preferred.
• Incumbent routinely faces fluctuating demands on his/her time requiring the application of time management, organizational and problem-solving skills.
• Incumbent applies knowledge of routine administrative or secretarial support (i.e. typing, data entry).
• Incumbent may apply creativity and problem-solving skills when responding to client inquiries or inquiries from the general public.
• Incumbent applies knowledge of office and administrative procedures basic math, and bookkeeping.
• Incumbent must apply basic problem-solving methods when responding to inquiries about organizational services from persons who are confused, angry, or in crisis.
• Must have diplomacy and tact when confronted with inquiries.

Lutheran Social Service of MN is an Equal Opportunity and Affirmative Action Employer of all people regardless of gender, race, culture, religion, ethnicity, protected veteran status and/or disability. We actively foster an environment that is free of racism, discrimination, bias, and harassment where all individuals are treated with dignity, safety, and respect.