Your Opportunity: Taymark, a Taylor Corporation company, is looking for a full-timeSr. Customer Service Agentto join their team in White Bear Lake, MN! As a consultant of a diverse set of scholastic brands, you will be empowered with tools and resources to create an extraordinary customer experience.If you are positive at your core and passionate about customer care, this is the opportunity for you.

Your Shift:

• Monday - Friday from 8 am to 5 pm (weekends as needed based on seasonal workload)
• This role will be hybrid based out of White Bear Lake, MN

Your Responsibilities:

• As a member of our call center team, you will be answering calls during your shift
• Informs customers of pricing and product specifications/details, and offers customers other related items
• Keep customer updated on shipping dates, anticipated delays, or any additional information needed
• Share details with customers on additional offerings to provide value-added service
• Answers customer questions and responds to concerns/problems the customer is experiencing and follows through on problems making it clear to the customer that they are important
• Enters customer and order data into the computer to determine total cost and/or begin expediting orders
• Works with appropriate departments as necessary to fulfill the customer's needs over the phone
• Confers with the appropriate department to expedite shipments
• Enters rework orders, change orders, and updates to orders in an expedient manner
• Applies credits, reprints, and handles incoming orders
• Develops and maintains relationships with customers
• Provides feedback to marketing and management for future product enhancements based on customer feedback
• Maintains the standard of performance as measured by the department - these measurements may change from time to time and shall be communicated to the rep

You Must Have:

• High School diploma or equivalent (GED)
• 5+ years of experience in the Customer Service field or in a related area
• Strong interpersonal and communication skills
• Strong sales and analytical skills
• Ability to be well organized and able to manage and prioritize multiple projects simultaneously
• Excellent attention to detail
• Effective written and oral skills; ability to comprehend and follow detailed instructions
• Ability to remain pleasant under extreme pressure and during difficult circumstances
• Intermediate/Advanced-level computer knowledge and software proficiency in MS Office and Excel
• A continuous improvement and "Always a Better Way (ABW)" mindset

We Would Prefer:

• Someone fluent in Spanish

About Taylor Corporation
One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.