You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Infrastructure Monitoring Engineer

About the role:

As part of the Network Infrastructure team supporting all Server, Storage, Network, Telecom, Cloud and Infrastructure teams with an operational excellence and improving innovation mindset to support project and operational delivery priorities of the DentaQuest business.

Working with IT Operations and Project Delivery the analyst will aid in the identification of end-to-end monitoring requirements, implementation of monitoring, alerting and dashboarding. Drives the execution of monitoring implementations and configurations focusing on excellence, innovation, and client value. Using technical aptitude and a process workflow for deployment.

What will you do?

• Manage the Monitoring, Alerting and Dashboarding of all Infrastructure services at DQ and working with the Data and Application monitoring teams assist in the delivery of end to end reliability management for the core IT business Applications, solutions and services.
• Build service dashboards in partnership with stakeholders to meet requirements.
• Create automation playbooks or templates to improve the efficiency and speed of the processes
• Has experience with analyzing processes to understand how they meet objectives, across numerous projects and applications.
• Proactively reviews and interprets monitor data for the purposes of identifying improvement opportunities, assessing application health
• Proactively partners with stakeholders and sponsors to review results specifying potential project or operational release impacts.
• Produces reports or dashboards of application experiences to communicate current health/ status across the enterprise that includes infrastructure and applications that leverage on prem, cloud or hybrid deployments.
• Uses a variety of quantitative and qualitative measures and metrics to manage the overall health of the monitoring system
• Conducts frequent meetings with experts to obtain rapid feedback to improve quality of data, reports and dashboards
• Is skilled at evaluating the audience's needs and confirming and explaining end to end monitoring options
• Implements monitoring tools to add value and enables the use by educating and supporting the tools.
• Able to setup screen scraping as part of the monitoring process to determine health of IT services
• Able to work with API's as well as the SNMP protocol to integrate tools and other facets to improve the quality and quantity of monitoring data available
• Able to work flexible hours to support delivery and operational needs as required.
• Can compare and contrast alternative products and vendors. Has participated in the evaluation, selection, and implementation of new tools.

What you need to succeed:

• Possesses a university degree and/or 5+ years relevant work experience in application development or infrastructure support
• A minimum of 1 year of IT monitoring experience
• A minimum of 2 years working in a SDLC and/or ITIL delivery process

Preferred skills:

• Intermediate understanding of Enterprise delivery methodologies, such as ITIL, Agile and Waterfall
• Experience in executing processes using CMMI, ITIL and/or Six Sigma
• Experience implementing and changing processes
• Experience with log analytics, APM and Event correlation processes and tools
• Strong communication, interpersonal and organization skills
• Strong collaborative relationship management and consulting skills which results in proven ability to quickly earn the trust of stakeholders
• Solid presentation, written and verbal communication skills
• Solid business and technical acumen, with demonstrated agility in learning and ability to become comfortable with unfamiliar businesses areas or technologies
• Ability to negotiate and is able to present his/her case effectively
• Relates well to others - including team members, peers and senior leaders
• Sends the right messages and information to appropriate audiences verbally and in writing; keeps people informed; adapts communication style to the needs of the audience
• Has knowledge of various IT engineering and operational theories and practices.
• Able to address multiple complex issues simultaneously.
• Uses outside sources (e.g. third parties, experts) to influence others and accomplish objectives.
• Networks with outside industry related contacts to identify innovative solutions

Technical Tools

• Monitoring Tools
  • Broadcom DX Unified Infrastructure Management
  • Broadcom DX Virtual Network Assurance
  • SolarWinds Orion
  • VMware VROPs
  • Datadog
  • Amazon Cloud Watch
  • Azure Monitor
  • Idera
  • Control UP
  • Deep understanding and experience with the SNMP network protocol
• Reporting and Dashboarding
  • Microsoft Power BI
  • Microsoft Excel
  • Microsoft PowerPoint
• Ticketing, Alerting and call out tools
  • ServiceNOW
  • Pager Duty
  • Alert Ops
• Log management
  • Splunk SIEM

What's in it for you:

• Competitive salary and bonus structure influenced by market range data
• Pension, stock and savings programs to help build and enhance your future financial security
• A common sense dress code, where you dictate how you dress based on your day
• An environment of continuous learning and improvement
• The opportunity to move along a variety of career paths with amazing networking potential.

Life is brighter when you work at Sun Life
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Excellent benefits and wellness programs to support the three pillars of your well-being - mental, physical and financial - including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more
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Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account
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A flexible work environment with a friendly, caring, collaborative and inclusive culture
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Great Place to Work Certified in Canada and the U.S.
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Named as a "Top 10" employer by the Boston Globe's "Top Places to Work" two years running

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are a California resident, the salary range for this position is:
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Southern region: $93,200 - $139,800 annually
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Central region: $98,200 - $147,300 annually
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Northern region: $105,000 - $157,500 annually

If you are a Colorado resident, the salary range for this position is $89,000 - $133,500 annually.

If you are a New York resident, the salary range for this position is : $105,000 - $157,500 annually.

If you are Washington resident, the salary range for this position is $98,200 - $147,300 annually.


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The full range minimum and maximum listed in the job posting is tied to the GCF level and job family.

We consider various factors in determining actual pay including your skills, qualifications, and experience. In addition to salary, this position is eligible for incentive awards based on individual and business performance as well as a broad range of competitive benefits.

Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

#LI-remote

Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email recruitingUS@sunlife.com to request an accommodation.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.