We're not your average airline. We're agile, resilient, and full of uncommon opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable.

With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline and an enthusiastic team focused on connecting our community with their favorite people and places.

Sun Country Airlines is seeking a Charter Operations Agent to provide customer service to both internal and external clients during the operational day.

Sun Country Airlines provides the resources and support our employees need to succeed. Besides working at a great and growing company, as a Charter Operations Agent you'll enjoy these benefits and more:

• Comprehensive benefit package including dental and vision
• PPO and high deductible health plans
• Health savings accounts (HSA and FSA)
• Dependent Care
• Starting day one free standby and discounted travel privileges for employees, family, & friends
• 401(k) match
• Paid Time Off
• Paid holidays
• Life and AD&D Insurance
• Employee Assistance Program including counseling for employees and their family
• Fitness incentive and Stop Smoking Support

Charter Operations Agent Overview:

The Charter Operations Agent is a key member within the SOC (System Operations Control) team and provides customer service to both internal and external clients during the operational day. This position is responsible for the timely and accurate dissemination of information to multiple stakeholders including flight dispatch, maintenance, vendors, external clients as well as the SOC Duty Manager.

The ideal candidate for this position is a motivated self-starter who enjoys thinking outside the box and striving to always deliver the best customer service possible to set the Sun Country charter experience apart.

Essential roles and responsibilities of a Charter Operation Agent:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answers phone calls from clients, vendors and charter representatives while maintaining a high level of professionalism during stressful situations.

• Monitors all charter flight movements and communicate information and delays to relevant stakeholders in a timely manner.
• Ensure charter delays are communicated and coded properly.
• Maintain control and confidentiality of client manifests and security sensitive information.
• Collaborate and assist in developing the execution of irregular operations within the SOC, as well as with internal and external stakeholders.
• Confirm services and handling requests arranged for charter operations.
• Ability to prioritize tasks in a rapidly evolving airline operations environment.
• Performs tasks in accordance with Sun Country Airlines policies and procedures while maintaining a high level of operational safety and integrity.

• Other duties as assigned by the Manager of Charter Operations.

The qualifications we are looking for in a Charter Operations Agent include:

• Associate degree and/or 1-2 years related airline experience or equivalent combination of education and experience.

• Excellent communication (both written and verbal), organizational and problem-solving skills.
• Work effectively with minimal supervision under stressful situations.
• Intermediate knowledge of Microsoft applications (Excel, Word, OneNote) and able to use or quickly learn applications.

• Qualified candidates must pass a criminal history background check as well as a pre-employment drug test.

PREFERRED SKILLS

• Working knowledge of Navitaire applications (GoNow, SkySpeed).
• Previous charter, ground handling, or airline operations experience preferred.

ADDITIONAL NOTES

Must be able to obtain a SIDA badge.

Sun County Airlines respects and values every employee's contribution to our business. We believe that an important part of our strength comes from our people and their array of perspectives.

It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. #LI-LM1