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$20.00 per hour

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ACTS-Aviation Security Inc. has an immediate openings for Traffic Control Agents at Charlotte International Airport in Charlotte, NC.

Established in 2001, ACTS-Aviation Security has grown to become one of the leading providers of security solutions to the US aviation market. ACTS-Aviation Security, Inc. is a wholly owned subsidiary of the international security company ICTS Europe and specializes in the provision of security solutions and services; primarily focused on catering, aircraft and cargo screening. With corporate offices in Chicago and Atlanta, and operational centers at more than 30 airports across the United States, ACTS provides nationwide coverage. As an ICTS Europe subsidiary, ACTS offers unmatched experience, expertise, quality and innovation. ACTS Security Agents are proud of their role in aviation security and have the opportunity for advancement - the ideal place to build a career in aviation security.

The Traffic Control Officer is a non-sworn employee of ACTS whose duties include providing traffic control, enforcement of parking regulations, and effective customer service to the public and visitors. Officers are expected to interact professionally and appropriately as a representative of the Aviation Department.

essential functions

• Safely direct the traffic flow in front of the terminal buildings, concourses, and other areas throughout the airport
• Respond to public requests for service
• Identify and report criminal activities
• Anticipate customer needs and provide guidance in a professional manner
• Analyze customer situations and make decisions on circumstance in relation to airport rules
• Ensure public compliance with existing parking ordinances
• Assist in traffic control at accidents and special events
• Watch for irregular or unusual conditions that may create security concerns or safety hazards.
• Maintain a consistent and unrelenting focus on safety throughout all job functions.
• Communicate effectively and work with difficult people under high stress situations.

Competencies

• Customer Service - Build strong customer relationships and deliver customer-centric solutions
• Attentiveness - Leverage knowledge to anticipate the needs of passengers and offer directions which align with the Aviation Department's rules
• Decision Quality - Making good, timely decisions that keep the organization moving forward and visitors safe
• Action Oriented - Taking the initiative on new opportunities, answer tough challenges with a sense of urgency, high energy, and enthusiasm
• Optimize Work Processes - Know the most effective and efficient processes to accomplish the task with a focus on continuous improvement
• Ensure Accountability - Hold self and others accountable to meet their commitments
• Collaboration - Build internal and external partnerships, working in tandem with others to meet shared goals
• Safety Mindset - Identify potential safety threats and deliver solutions which mitigate risk
• Encourage Diverse Views - Recognize the value that different perspectives and cultures bring to an organization
• Communicate Effectively - Develop and deliver multi-mode communications that convey a clear understanding of unique needs to different audiences
• Build Trust - Gain the confidence and trust of others through honesty, integrity, and authenticity
• Self-Development - Actively seek new ways to grow and be challenged using both formal and informal development channels
• Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations

Position requirements

• High school diploma or GED
• One-year previous customer service experience
• MUST be at least 21 years old.
• At least one year of Security/ Traffic Control Experience
• Must have a valid North Carolina Un-Armed Security License

Qualifications

• Ability to provide information to the public in a tactful and courteous manner
• Positive, safety-conscious attitude
• Experience delivering customer-focused solutions and leading process improvement efforts which deliver satisfaction
• Currently certified or able to become certified in First Aid or equivalent level certification within 90 days of employment (will train upon hire)
• Ability to work outdoors (walking, standing, directing traffic, etc.) in all weather conditions for a prolonged period of time
• Ability to work non-traditional hours including weekends, holidays and overtime as required
• Clear and articulate written and oral communication skills
• Candidates who are offered employment will be required to pass an extensive background check, obtain an Airport ID badge, and pass a medical examination

Working Environment & Physical Demands

• Wear required Personal Protective Equipment (PPE) including a uniform and reflective vest
• High level of stamina to include standing and walking on cement and various surfaces for extended periods of time, possibly as much as 8-10 hours per day.
• Work is performed outdoors in all weather conditions and environments with exposure to dust, dirt, and loud noises. Officers report safety concerns, security breaches and unusual circumstances both verbally and in writing.
• Handle security issues or emergency situations appropriately.
• Fully embrace security/safety training programs to enhance their ability to advance in their careers.
• Participate in industry specific security/safety training programs to offer our clients the best trained officers at their airports.
• Must be able to meet and continue to meet any applicable state, county and municipal licensing and permit requirements for Aviation Traffic Control Officers.
• Be aware of and familiar with the airport-specific operations performance manual and post orders.

ACTS is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.