OEM Customer Engagement Representative Bilingual English/Spanish
Lansdale, PA 
Posted 10 days ago
Job Description

Industrial Market USA is seeking a Customer Engagement Representative for the OEM Customer Solutions team to support and help drive sales growth. This position is the front line, key contact for our customers and internal sales teams and is responsible for building customer relationships, delivering a flawless experience in every interaction, complying with customers' requirements while adhering to SKF policies and proactively drive improvement daily.

Responsibilities Include But Not Limited to:

  • Order book management.
  • Customer forecasts updates.
  • Increasing revenue by suggestive selling.
  • Building and maintaining professional relationships.
  • Problem solving.
  • Preparing quotes.
  • Offering technical knowledge.
  • Accurately entering and tracking orders, follow up on shipments and proactively communicate to customer.
  • Working with factories and product planners to expedite deliveries.
  • Handling and solving customer complaints and returned goods, while analyzing root cause and propose preventive actions.
  • Providing pricing and delivery information.
  • Working with field sales to follow up on customer requests.
  • Working with engineers to ensure customer requirements are met.
  • Acting as a liaison between customers, sales and factory regarding new, current and future requirements.
  • Digital B2B business (SKF Store, Portals, EDI, C4C SAP, COH IBM and Automated solutions).

  • Bilingual English/Spanish.
  • Exceptional computer skills; strong in Excel (pivot tables and formulas), Lotus Notes databases, C4C (Customer Collaboration Tool), and experience with mainframes.
  • SAP experience preferred.
  • Flexible work schedule
  • Prior Experience with Digital B2B business (EDI, C4C SAP, COH, IBM, CRM) Preferred.

  • Interpersonal and organizational skills.
  • Ability to multitask between all systems quickly and efficiently.
  • Ability to provide a flawless Customer Experience through first call resolution as well as timely, detailed follow up.
  • Technical aptitude, good business mentality and the ability to make good solid business decisions.
  • Able to work in a fast pace environment and evolving culture.
  • Drive improvements, propose new solutions, think out of the box and have a positive energy are a MUST!
  • Take ownership of work in a deadline-oriented atmosphere.
  • Must be a motivated self-starter and team player, interested in being an integral part of a high performing, diversified team.
  • Individual needs to possess a positive attitude and work very well under pressure in a high stress, fast paced environment.
  • Able to communicate effectively and professionally across the organization with all levels of employees and management.

About SKF:
SKF is the world's leading supplier of products and solutions in the rolling bearing business. In addition, we are one of the leading players in seals, mechatronics, lubrication systems, and services which include technical support, maintenance services, condition monitoring, and training. The inherent skills and competence of our around 40,000 employees help us to fulfil our objective of creating more intelligent, sustainable, and innovative customer solutions. SKF is a truly global company with a presence in more than 130 countries, serving an extensive range of industries and customers worldwide. SKF is expanding and looking to grow our teams!

What You'll Love About SKF:

Rest and Relaxation. Enjoy a robust PTO policy and 13 paid holidays!

Work/Life Balance. A possibility for flexibility and an opportunity for occasional remote work.

SKF Celebrates Diversity in the Workplace! We actively develop ourselves and our teams to enable outstanding delivery. Trust the strength of diverse teams and encourage agile ways of working.

Health and Wellness Benefits. SKF cares about the wellbeing of our employees. Many options for best in class medical and dental plans to fit your needs; a wellness plan that includes biometric screening and health risk assessment for you and your spouse and incentives for healthy living!

Invest in your Future. SKF offers amazing retirement options! Participate in our 401K program that boasts a 100% match up to 5% of your elected contribution (100% Vested). And regardless of your participation, SKF automatically contributes 5% into your account per pay period (3 Years Vesting).

SKF Cares! The four fundamental cornerstones of SKF Care - Business, Environment, Employees and the Community are critical for us to sustain long-term success.

Much more! Growth opportunities, tuition reimbursement, voluntary critical illness coverage, voluntary legal plan, employee assistance program, life insurance, vehicle discount programs, mobile phone discounts, and with so many benefits to working for SKF, we could not name them all!

Reports to: Customer Engagement Manager
Location: Lansdale, PA
Job ID:

SKF provides equal employment [and affirmative action] opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

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Equal Opportunity Employer/Disable/Veterans


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
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