Leidos Digital Solutions, Inc. (DSI) is seeking a Software Helpdesk Analyst to join our Customer Support Center team. This is an early to mid-career opportunity for candidates with strong communication skills, advanced customer service focus, and analytical troubleshooting abilities. We serve high profile customers including clients on Capitol Hill with users in all branches of federal, state and local governments as well as commercial clients. DSI delivers industry-leading digital communications and workflow software along with excellent customer support. This position provides an opportunity for growth from basic to advanced technical knowledge and support levels within our service center.
The Software Helpdesk Analyst provides technical support to high profile government customers by telephone, email and online chat. Support activities include proprietary software end-user assistance, desktop, laptop and printer troubleshooting and diagnosis.
The successful candidate is a constant learner of all new features in the Leidos proprietary software package he or she supports and applies new concepts to provide consultations, troubleshooting, creative problem-solving and training to end-users.
This individual is able to analyze research and solve complex problems independently and seeks collaboration with fellow team members when needed to meet customer deadlines and complete tickets in a timely manner. He or she applies focus on customer service, proactive communication and documentation in ticketing systems.
Please Note: Must be able to work onsite as needed in Tysons, VA, up to 5 days a week some weeks, with some potential for remote work. This is subject to change based on Leidos, customer, and local government policy related to Pandemic Remote Work.
Basic Qualifications (Required Skills):
2 years experience with:
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We value and support the well-being and mobility of our employees with competitive benefit packages, complementary e-learning training, work-life flexibility, an excitingand a diverse, inclusive and ethical work place. In fact, in 2020, Leidos was ranked as one of theby the Ethisphere Institute for the third consecutive year.External Referral Bonus:IneligibleExternal Referral Bonus $:Potential for Telework:NoClearance Level Required:NoneTravel:NoScheduled Weekly Hours:40Shift:DayRequisition Category:ProfessionalJob Family:Customer SupportPay Range: