MEMBER SERVICE REPRESENTATIVE Bilingual ($17.37/hr to start)
Dakota Electric Association (DEA) has immediate full-time opening for a bilingual (English/Spanish) Member Service Representative (MSR) to join our team. We are seeking a qualified candidate who has a commitment to providing extraordinary customer service. In return we will provide good pay, a convenient location, and excellent benefits including: medical, dental, 401K and paid time off.
As a full-time MSR at DEA you would communicate with our members in a busy call center environment. MSR’s are responsible for processing the requests from our current and prospective members who are attempting to establish or terminate electric service with DEA. They help resolve member inquiries, handle collection calls, and promote and sell DEA’s marketing/conservation programs.
We are looking for someone who would enjoy working from 10:30 a.m. – 7:00 p.m., is a team player, very punctual, and reliable. If you have strong sales skills, three years of call center/customer service experience, computer experience, data entry skills, excellent oral and written communication skills, and bi-lingual skills, this is the opportunity you have been waiting for!