61 to 70 of 85
  • Caring About People More Than Profit
    by Steve Farber - December 19, 2016
    In 1994, Mary Miller and her husband, Tony, decided to grow their cleaning company. They hired a consultant to help show them the way. Two days later, the consultant fired them. “I can’t help you,” he told Mary, the CEO of Cincinnati-based JANCOA Janitorial Services. “You’ve got a people problem: You don’t have enough of them.” He pointed out that he was supposed to spend the...
  • How To Change A Struggling Culture
    by Steve Farber - December 8, 2016
    Mitch Luciano had worked for Trailer Bridge for three years, and things weren’t going well for the Florida-based logistics company. They had churned through three CEOs in as many years, and the business was generating about a one percent annual return on investment. They needed to turn things around, and they needed to do it fast. In 2014 the company’s board moved Luciano into the president role (he didn&r...
  • 5 Successful Lessons From the Founder of Twisted Sister
    by Steve Farber - November 28, 2016
    The rise and fall and rise again of the metal band Twisted Sister is a legend-worthy story in the rock music industry. But when the lights go down and the amplifiers go silent, there’s also an unexpected business tale from which any entrepreneur can learn a few lessons. Twisted Sister is perhaps best known for the persona of frontman Dee Snider and classic hits like “We’re Not Gonna Take It” and &...
  • Leadership Lessons From the CEO of Scripps
    by Steve Farber - November 9, 2016
    More than 30 years ago, a young police officer named Chris Van Gorder was nearly killed while responding to a domestic dispute. The city retired him from law enforcement and he spent the n ext year in and out of hospitals. While he describes the day he was injured as “the worst day his life,” Van Gorder unexpectedly discovered his passion for healthcare in the very hospital that treated him, and he went to...
  • How a Culture of Love Translates into the Customer Experience
    by Steve Farber - November 4, 2016
    Imagine landing a new job in a new place – a place that’s more than a thousand miles over water from where you’ve spent your entire life. You’re excited about the adventure. So you pack up everything youown, including your car, and have it shipped to your new home, eager to start your new life. Now imagine seeing that dream – the American Dream – slip like sand through your fingers be...
  • What kind of leader are you? Take the quiz to find out!
    by Steve Farber - October 28, 2016
    Taking a leadership style quiz won’t make you a great leader, but it will give you some of the insights you need to start developing your leadership into something greater than it already is. We all lead with style. For some of us, our leadership style is sort of like bellbottom jeans or parachute pants – a bit dated. We need a new wardrobe. Many of us, on the other hand, pay close attention to the trends tha...
  • The Alchemy of Culture: 4 Key Ingredients from the Found of Qor
    by Steve Farber - October 27, 2016
    If there’s one thing Joe Teno knows with great certainty, it’s that he knows nothing with great certainty. And that’s a good thing to keep in mind if you want to help build an innovative culture. “I’m a firm believer in not knowing,” Teno says. “All things that have potential reside on this edge between knowing and not knowing.” But this much we know: As president of At...
  • 3 Key Lessons From Some of the Most Influential People on the Planet
    by Steve Farber - October 12, 2016
    Bernie Swain is the man who knows everyone. Not literally, mind you, but I’ve never met anyone who knows more people worth knowing than the co-founder of the Washington Speakers Bureau. He’s worked with and befriended almost every person of influence in our modern era–three of the past four U.S. presidents, the last four prime ministers of Great Britain, five secretaries of state, and just about ever...
  • Introducing The Golden Clock: Is A Flexible Schedule The Key To Productivity?
    by Steve Farber - October 5, 2016
    If you listen to politicians, especially those aspiring to live in the big, white home on Pennsylvania Avenue, you might think your happiness is directly tied to their victory in the election.Turns out, that’s not big factor; having control over your time is.Sure, policies from on high may occasionally affect your day-to-day feelings. But the president of the United States isn’t going to tell you it’s OK to take off a few h...
  • How to Make Your Customers Love You? Wrong Question.
    by Steve Farber - September 30, 2016
    If we want to make our customers love us, then we … well, wait a minute … Scratch that. We can’t make our customers love us. We can’t make anyone love us. That’s simply not how it works. Love is a gift we freely give and that’s freely given back to us. The same applies to our business or to any other enterprise or organization. So if we want our customers to love us – our brand...