JOB TITLE: SNAP Outreach Intern

DEPARTMENT: SNAP

LED BY: SNAP Outreach Generalist

HOURS: Part-Time; Temporary; 12-15 hours/week

The Supplemental Nutrition Assistance Program (SNAP) allows income-qualifying families to receive assistance in buying groceries each month, ensuring that individuals do not have to choose between paying rent and putting food on the table. Second Harvest Heartland is a food bank that operates within 59 counties in central Minnesota, with offices located in Brooklyn Park. The SNAP Outreach Department at the food bank employs 15 full-time staff members, and the SNAP Outreach Interns support the department in a variety of meaningful ways.

Interns will interact directly with participants either out in the community, at sites like food shelves or produce distributions, or over the phone from Second Harvest Heartland's office. In addition to referring participants to relevant food programs and connecting them to application assistance, the interns will also be given the opportunity to work on projects that further develop their skill sets and interests. The SNAP Outreach Interns will receive direct supervision under the SNAP Outreach Generalist, and are expected to participate in team meetings, professional development opportunities, and engage regularly with other interns and staff. By the end of the internship, the SNAP Outreach Interns will have gained valuable experience in community outreach, public speaking, and interpersonal communication, as well as an increased knowledge of federal nutrition programs.

• Become an advocate for the Supplemental Nutrition Assistance Program (SNAP) and understand relevant qualifications.
• Conduct outreach at partner organizations and over the phone, which will include:
  1. Speaking with clients about SNAP and other relevant assistance programs at the county Human Services level.
  2. Gathering relevant qualification information from interested clients for food assistance programs and referring them to Second Harvest Heartland's SNAP Outreach Team for application assistance.
  3. Providing information to individuals in an effort to increase their knowledge and future utilization of SNAP and other resources in their community.
• Provide feedback to Second Harvest Heartland in regard to the needs of the community.
• Be a representative of Second Harvest Heartland in the community.
• Engage in opportunities for professional development.
• Complete other responsibilities as assigned by your supervisor.

BEHAVIORAL EXPECTATIONS

• Demonstrate behavior consistent with SHH's mission, vision, and values daily.
• Understand safety policies and actively promote safe practices in the workplace.
• Ability to build strong, constructive relationships with a diverse range of individual and organizational partners, where common goals can be discovered, jointly shared and owned for maximum impact.
• Strong commitment to equity; ability to work with individuals from different abilities, ethnicities, genders, races, religions, sexual orientations, and socioeconomic backgrounds

• Demonstrate self-reflection on how their own identities, experiences, and biases will impact team culture, employee well-being, and the implementation of the organization's strategic plan.
• Supporting and collaborating on organization-wide equity and diversity efforts.

• Demonstrate the ability to support the work of others. A high level of understanding and respect for the urgency and needs of others. Ability to see how actions impact others. Willingness to put the needs of internal and external customers first.
• Support innovation with an openness to new ideas, learning from others and flexibility to support change as needed.
• Demonstrate the ability to identify issues or areas of improvement and the willingness to address them.

• Demonstrate self-reflection on how their own identities, experiences, and biases will impact team culture, employee well-being, and the implementation of the organization's strategic plan.

• Supporting and collaborating on organization-wide equity and diversity efforts.
• Maintain confidentiality of personal information of employees, volunteers, clients, donors and others.
• Demonstrated enthusiasm and positive attitude.

ESSENTIAL QUALIFICATIONS

• Some education, or in pursuit of experience/education in a related field (social services, education, marketing, nutrition, public health, sociology, etc.)
• Willingness to engage with culturally and financially diverse communities.
• Customer service experience.
• Interpersonal communication skills.
• Outstanding time-management and organizational skills.
• Ability to work independently and self-motivate.
• Access to a reliable form of transportation.
• A moderate level of comfort using modern technology, including computers and Microsoft Office Suite programs.

DESIRED QUALIFICATIONS

• Applicants who are bilingual are strongly encouraged to apply.
  1. Some languages in demand: Spanish, Hmong, Somali, Karen and Russian.

TIME REQUIREMENTS AND SCHEUDLE:

• Total time requirement: 6 months; Sept-Feb; 12-15 hours per week.
• Orientation Day: Week of September 12, 2022 - 9:00am - 3:00pm
• Days of the week: Flexible, generally Monday through Friday
• Time of the day: Flexible, generally regular business hours 8:00am - 4:30pm
• Work sites: Second Harvest Heartland office site in Brooklyn Park, as well as various partner sites throughout the Twin Cities metro.

PROFESSIONAL DEVELOPMENT/LEARNING OBJECTIVES:

• Making concrete, positive changes in the food security of households in Minnesota.
• Become a knowledgeable advocate for SNAP and other social assistance programs such as NAPS, WIC, Medical Assistance, etc.
• Increase personal comfort and confidence with direct service to diverse and low-income populations.
• Learn to work independently while serving an integral role within a broader team.
• Be introduced to the inner workings of a successful non-profit and develop a range of outreach skills.
• Gain exposure to a variety of program models by working closely with a number of other non-profits and community organizations.
• Receive guidance and feedback in resume and cover letter writing, networking and interview skills and partake in other professional development opportunities.
• Increase understanding of state and federal polices in regard to federally funded programs.

Second Harvest Heartland is an EEO/AA Employer