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Job Description Summary
Quality Assurance - Manages and controls processing of rebate / incentive applications and claims for energy savings programs, to ensure that contractual obligations are met, claimed energy savings is reasonable, and payments are properly calculated, approved, paid and recorded. Addresses disputed rebate claim data. Prepares and reviews required documentation. Ensures that standards for contract proposals, including contract clauses and attachments, are observed, and that rebates offered are in compliance with programmatic guidelines. Coordinates the review and revision of procedures, specifications, and forms. Provides input on quality control procedures and documentation. Ensures timely payment of incentive invoices and end user incentives. Performs systematic quality assurance verification.Customer Service - Takes and processes transactions by telephone, internet, and correspondence from customers and stakeholders. Enters and maintains incentives database(s). Maintains knowledge of company products, services, and customer service processes & procedures. Documents conversations with customers, recommends products or services to customers, and advises on program incentives. May be assigned product, program, region or customer accounts. Communicate and resolve disputed rebate claim data. Provides expertise and guidance to customers in interpreting policies to assure program participation and compliance.
Job Description
Education/Experience:
- 0- 1 year experience
- High school or Associates Degree
Key Responsibilities:
- Input and process rebate applications in multiple proprietary databases.
- Field in-bound missing information submissions.
- Perform regular application auditing and QC.
- Perform some customer call support (as needed) and maintain confidentiality of customer information.
- File applications; retrieve data and run database queries and reports.
- Contribute to process improvements in a team-based environment where each process has system-wide affects.
- Perform additional administrative duties as required.
Additional Job Description
Physical Demands/Requirements
- Sit or stand for extended periods of time
- Bend or reach frequently
- Use repetitive hand motion
- Lift, carry or push up to 15 pounds occasionally
Office Environment
- This position is in a general office environment with moderate noise, room temperature.
* Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
Equal Opportunity Employer
As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.
The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.