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Job Summary:

Key Position Details:

This position will support the Customer Experience Center which is open 24/7/365 days a year. Located at the Coon Rapids or Minneapolis locations.

• Must have Extensive Epic knowledge.
• Full Time (80 hours every two weeks), Benefit Eligible
• Paid Training: Monday- Friday
• Variable start (7am-9:30am)/ End times (3:30pm-6pm)
• Two consecutive days off per work week with occasional scheduled weekends.
• Candidates must be flexible to meet business needs.
• Public transportation options are available.

Job Description:

Principle Responsibilities

• Provides scheduling support for procedural and orders-based services.
  • Performs coordinated complex scheduling support with an emphasis on customer service to enhance the customer experience.
  • Assists patients and clinical professionals by coordinating access to complex hospital, clinic, specialty service scheduling, registration or prior authorizations.
  • Coordinates all post discharge outpatient services ordered by health care team.
• Ensures data collection entries are accurate and complete.
  • Obtains prior authorization for high-tech imaging procedures by utilizing web based portals and phone contacts.
  • Scanning clinical document (orders and related clinical information, referrals, prior authorization approvals, etc.) into chart
• Utilizes various computer systems to perform scheduling and registration process including an electronic medical record.
  • Performs patient chart research and documentation evaluating and enters orders based on protocols
  • May utilize digital platform tools
  • May operate a multi-phone system
  • May access other health system portals
  • Other duties as assigned.

Job Requirements

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred
• Associate's or Vocational degree preferred
• 2 to 5 years of customer service experience required and
• 0 to 2 years of experience in health care setting required and
• 0 to 2 years of appointment scheduling experience required and
• 0 to 2 years of intradepartmental experience preferred

Physical Demands
Sedentary:
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently